B K Arts sells unique handcrafted one of a kind Hindu statues and Buddha statues.Our Quality Handcrafted Stone Statues and Sculptures Are Versatile in Use and Are Great as Gifts.

SATISFACTION GUARANTEED

• At Channel M2 Art Studio and https://channelm2.com we are committed to customer satisfaction and we are always ready to go the extra mile, if needed, to achieve this goal.

PAYMENT

• Channel M2 Art Studio and https://channelm2.com accepts all major debit and credit cards. We also accept personal cheques, money orders, and bank wires. Payments must first clear before sculptures are shipped.

CANCELLATION

• Cancellations will only be considered if the request is made within 24 hours of placing an order, provided that the shipping process has not yet been initiated for the same Order.

RETURNS

• If you are not completely satisfied with your purchase, we accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

HOW TO INITIATE A RETURN

• To initiate a return, please contact our Customer Service team at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com. Provide your order number, the reason for the return, and any relevant photos if applicable. Our team will guide you through the return process and provide you with a return authorization.

RETURN SHIPPING

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received. Channel M2 Art Studio is not responsible for lost or damaged returns during transit.

RETURNS

• Channel M2 Art Studio and https://channelm2.com and  will accept returns on any purchases within 30 days for money back or exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• Note that some products are not eligible for return. You can find out if a product is eligible for return by reviewing the product description on the respective product page or your order confirmation email. 
• Discounted Products are not eligible for return.
• Discounted Products and Customized statues and sculptures are not eligible for return.
• If the delivery date of a statue or sculpture you customized and placed is late for your payment or you are late in paying then, we will wait for you for up to 6 months and then you will not be able to pick up the statue on the old rate/price and you will be paid according to the rate/price that was at the time of pick up. To be paid and to be taken on a new rate/price.
• In the event that we issue a refund, we will credit the payment method you used to purchase the product, but note that we will not refund the original shipping fees. We may also charge return shipping and restocking fees, unless you opt to receive store credit in lieu of a refund. Channel M2 Art Studio and https://channelm2.com does not refund shipping charges. If the customer is returning the sculpture, it must be sent back fully insured and postage paid to our India address. Please contact us at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com before returning the statue.
• Only after the return is received and the statue is in good condition will the refund be issued. For all statues being returned by freight, the customer is responsible for the re-crating of the sculpture. The same rules apply to crated returns. To complete your return, we require a receipt or proof of purchase.

We will not refund on following conditions: –

• Discounted Products are not eligible for return or refund.
• Discounted Products and Customized statues and sculptures are not eligible for return or refund.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

REFUNDS

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved of a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or payment method you used to purchase the product, within 10-15 days.

LATE OR MISSING REFUNDS

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com.

SALE ITEMS

• Only regular priced items may be refunded, unfortunately sale items (discounted items) cannot be refunded.

EXCHANGES

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

INTERNATIONAL RETURNS

• For international returns, please contact our Customer Service team for assistance. Additional shipping fees and customs duties may apply.

SHIPPING

• To return your product, you should ship it to our registered office address at:

Channel M2 Art Studio , Uttereswar Soro, Balasore, Odisha, India, 756045

or

 B K Stone Carving Industrial Co Operative Society Ltd (B K Arts) , Uttereswar Soro, Balasore, Odisha, India, 756045

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.

LAYAWAY

• We do accept layaway orders. We are very flexible and allow the statue to be paid off as the customers’ budget allows in weekly, biweekly, or monthly payments. Please contact us at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com about discussing terms that will allow you to purchase a beautiful sculpture for your home, altar or garden.

RESERVING A SCULPTURE

• All of our sculptures are one-of-a-kind pieces. Once a piece is sold it is usually gone forever. If you are interested in buying a piece but do not want someone else to buy it while you thinking about the purchase, you can reserve the piece for up to 1 or 2 weeks. Please contact us at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com about reserving a sculpture.

MODIFICATIONS TO THE POLICY

• Channel M2 Art Studio reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website.
• Thank you for choosing Channel M2 Art Studio. We hope you enjoy your artistic journey with our products. If you have any further questions or concerns, please don’t hesitate to contact us at +91-9937169163 or creativehandicrafts2@gmail.com or info@channelm2.com.