RETURN REFUNDS POLICY
Return refunds
Returns & Refunds Policy
Last updated: [05-10-2025]
Thank you for shopping at Channel M2 Art Studio. We want you to be satisfied with your purchase. Please read the following policy carefully.
1. Eligibility / Conditions for Return
To be eligible for a return:
You must initiate the return request within 30 days of receiving the item (unless otherwise specified).
The item must be unused, in original or resalable condition, and in its original packaging (boxes, cushioning, documentation).
You must include all accessories, manuals, labels, and any freebies that came with the product.
Customized or Made-to-Order Items (e.g. custom designs, size alterations, personalized carvings) are not eligible for return or refund, except in case of manufacturing defects.
Discounted / sale items are non-returnable / non-refundable, unless damaged or defective.
2. How to Request a Return
Contact us via email or phone (see Section 11) and provide:
Your order number / invoice number
Reason for return
Photographs showing the item and packaging (especially if damaged)
We will review and, if approved, issue you a Return Authorization (RA) or instructions.
Once authorized, you must ship the item back to us as instructed (see Section 6). Returns without authorization may be refused or delayed.
3. Return Shipping & Costs
You are responsible for the cost of return shipping (unless the return is due to our error, damage, or defect).
We strongly recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot assume responsibility for returns lost or damaged in transit.
Return costs, customs duties, or import taxes incurred are non-refundable and will be deducted from your refund.
For crated or large sculptures, you may need to re-crate or pack the item appropriately; these costs are borne by you.
4. Refunds / Credit
Once we receive your returned item and inspect it to ensure it meets eligibility, we will notify you (via email) whether your refund is approved or rejected.
If approved, refund will be processed within 10 business days to the original method of payment (credit card, bank transfer, etc.).
Original outbound shipping charges are non-refundable.
We may deduct a restocking fee (e.g. X% or flat amount), especially for bulky / heavy items, unless you opt for store credit.
If refund is via bank transfer or other means, please allow for processing time (bank delays) before funds appear in your account.
5. Returns / Exchanges Period
Standard returns: within 30 days of delivery.
For international orders: returns must be initiated within 30 days, but transit times may mean a longer window (max 45 days total from delivery).
Exchanges: At present, we do not offer direct exchanges. If you wish to exchange, initiate a return and place a new order.
6. Damage, Defect & Missing Items Claims
You must inspect the item immediately upon delivery before fully unpacking.
If you notice visible damage to the package, note it on the delivery receipt (e.g., “box dented,” “crushed corner”) before signing.
Report damage or defects within 48 hours of delivery with photographs of:
The damaged item
the packaging (exterior & interior)
any labels, tracking number, invoices
If return is approved based on damage/defect, we’ll either replace the item (if available) or refund (after inspection).
Partial refunds may apply for minor defects / deductibles if the item is usable.
7. Cancellations & Modifications
You may cancel or modify your order within 24 hours of placing it, provided it isn’t shipped yet.
Once the order is dispatched, cancellation may not be possible.
If you request changes (address, variant) before dispatch, we will attempt to accommodate.
8. International Returns
International customers should contact us first to coordinate returns.
Additional customs duties, import/export costs, and taxes may apply on returns — these are your responsibility.
Refunds may be delayed until we receive the returned item and clear customs.
9. Lost Returns / Returns in Transit
We are not responsible for returns lost in transit if you choose non-trackable or uninsured shipping.
If return is lost, no refund will be issued unless proof of delivery is furnished or shipping was insured.
10. Policy Changes & Effective Date
We reserve the right to update or modify this Returns & Refunds Policy at any time, effective immediately upon posting.
The “Last updated” date above indicates the version currently in force.
Your continued use of the site after changes constitutes your acceptance of the updated policy.
11. Contact Us
Phone / WhatsApp: +91 99371 69163
Postal Address (for returns):
Channel M2 Art Studio
Utteraseswar, Soro, Balasore, Odisha 756045
(Also your registered address as needed)
We aim to respond to return / refund requests within 1-2 business days.
